Refund policy
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it for a refund, store credit, or an exchange, provided the product remains unopened, unused, and in its original condition.
Returns
Return requests must be made within 14 days of receiving your order.
Items must be:
- Unopened and unused
- In their original packaging
- In a resaleable condition
- Free from damage or defects
Return Process
To request a return, please contact our customer support team to receive a return authorisation reference.
Once approved, securely package the item in its original packaging and send it to the return address provided.
Customers are responsible for return shipping costs unless the item received is incorrect, damaged, or defective. We strongly recommend using a tracked delivery service when returning items.
Refund Process
Once your return has been received and inspected, we will process your refund, store credit, or exchange.
Please allow up to 5 working days from receipt of your return for processing. Once approved, refunds may take up to 10 business days to appear in your account, depending on your payment provider.
You will be notified once your refund has been processed.
Exceptions
If you receive a damaged, defective, or incorrect item, please contact our customer support team and provide relevant details and photographs so we can assist with a replacement or refund.
Bundles, Multi-Buys & Discounted Products
If you return part of a bundle, multi-buy offer, or discounted order, the promotional discount will no longer apply.
Any items you keep will be recalculated at their standard individual price. Your refund will be the difference between the amount originally paid and the updated value of the items retained.
Example:
You purchase a "3 for £60" offer where items are normally £25 each. If you return one item, the two items kept will be recalculated at their standard price of £25 each (£50 total). Your refund will be £10 (£60 paid minus £50 for the items kept).
Full Returns
If you return all items included in a bundle, multi-buy, or discounted order, you will receive a full refund of the total amount paid.
Faulty or Defective Items
If an item from your order is faulty or defective, we will work to resolve the issue as quickly as possible.
Replacement:
Where possible, we will send a replacement item at no additional cost.
Refund:
If a replacement cannot be provided, we will issue a refund for the affected item. In cases involving discounted purchases, the refund will be based on the discounted value of the faulty item.
Questions
If you have any questions regarding our refund and returns policy, please contact our customer support team.